An empathy map is a visualization tool that helps you articulate what you know about specific types of users. They are considered a part of the design thinking methodology, and they empower you to create a shared understanding of user needs and help decision-makers with key judgment calls.
While there are different versions of the Empathy Map format, we like Paul Boag's version as it provides more insights, and it also has the benefit of being more useful for product design. You can find full details at his site: https://boagworld.com/usability/adapting-empathy-maps-for-ux-design/
Paul's Empathy Map template is divided into six sections:
You have two options:
Option 1: Select from within the board
Option 2: Download and upload to your board
1. Download the template to your desktop/downloads folder
2. Unzip the downloaded file
3. Drag the unzipped SVG file from your desktop/downloads folder to the board
December 18, 2022